Your purchase is eligible for exchange only if it meets the following conditions:
- An incorrect size or product has been delivered to you i.e. the product does not match the item in the order confirmation email.
- If the product you have received is damaged. In such a case please photograph this as soon as you have opened the packaging.
Purchased which are not returnable/exchangeable:
- Please note that the paintings categorized under Pattachitra paintings & Urban sketch are not eligible for a return. The Pattachitra paintings are made to order. The artists endeavour to get as close to the picture displayed in the website. There could be minor differences due to the involvement of human hands.
- The urban sketches are distinct as the work cannot be repeated. In effect, the art work would be the same as what you view on the website. . The artist provides an authentication certificate.
- Commissioned paintings.
- Cushion inserts are not eligible for return as they are sent to you vacuum compressed & once the packing is opened, the cushions fluff up & losses the compression that the vaccum creates. Logistically getting the inserts back is not viable. We could refund the amount charged towards the cushion inserts after receiving the photograph of the damaged portion within 24 hours of delivery.
- Please note that international orders are not eligible for return.
- Products under Sale are not eligible for return.