Don’t worry, it’s on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team here or through our “help” button below.
We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our returns page and make a new purchase for the item or items you want through our site.
We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.
We ship from 7 warehouses around the US. With so many shipping centers across the country, we provide some of the fastest, most affordable delivery options in the industry.
Yes! We offer the following expedited shipping options:
Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via phone, email, or our contact us page, so that they can work to get you your goods as soon as possible.
Orders $100 and up are automatically discounted. The more you shop, the more you save.
Your order will ship via USPS, UPS or UPS Surepost, depending on what shipping option you select at checkout. Same day shipping for orders placed until 12 PM PST. Details of the various shipping options are outlined below:
We ship only within the continental United States. We do not currently ship to PO boxes, APO, or FPO addresses or internationally. All flat rate shipping orders over $49 will ship for free.
See below for approximate delivery times based on what zone you’re shipping to. Products from the same order are often shipped from different warehouses. This does not affect your shipping cost, but may require the order to be delivered in multiple packages and the shipping time may vary.
Once your order has been placed, you’ll first receive an order confirmation email. A shipment notification email with tracking information will follow. You can also check the status of your order by logging into your account.
If your order shipped via UPS, you can also enroll in UPS My Choice by going to ups.com/mychoice. This free service will proactively send you delivery alerts updating you on the day and time of your delivery. Plus, you can reroute your orders to another location, leave instructions for the driver or schedule a redelivery, giving you additional control over your deliveries.
If your order shipped via USPS, you can also enroll in USPS Informed Delivery by going to tools.usps.com/go/TrackConfirmAction. This free service will proactively send you delivery alerts updating you on the day and time of your delivery. Plus, you can reroute your orders to another location, leave instructions for the driver or schedule a redelivery, giving you additional control over your deliveries.
Trying to find your delivered package? Sorry! This happens sometimes. Please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it's not hiding or jammed. Also ask your neighbors if they may have received it for you. If your package still hasn't turned up please contact us.
Need to return an item? We pride ourselves on providing our customers with the best customer service and support we can. We have all been there so, for any reason, you may return your order to Clothing Shop Online within 30 days of the purchase date subject to the Return Policy below:
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