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Shipping and Payment

Shipping Process

Our courier partners will be able to deliver the shipment to you between Monday through Saturday:
9 AM to 7 PM. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel, delays from our courier partners and transporters due to weather conditions, strikes and pandemics.

We have partnered with Shiprocket for shipping services within India & DHL for international shipping.
Please provide a mobile number that you are available at, and your complete shipping address including the pin-code, email & cell phone.

This will help us ensure smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package.

Shipping Charges.

For International Shipping and handling, fixed rate of INR 1500 on each “check out” would be applicable. The same is subject to change in future.

Please note that each product under Earthen Ware needs an independent check out. The same cannot be added as a combined order with other categories. This is due to limitations in packaging along with higher shipping charges if combined.

Shipping within India is free.

In case of any special/expedited requirement, please reach out to us through the contact us section.

Shipping Timeline

Given the nature of products we work with:
• Orders are usually dispatched within 10 business days of placing the order .
• Domestic orders are usually delivered within 15 business days of placing the order.
• International orders are usually delivered within 15-25 business days of placing the order.

Cancellation

In case there is a change in decision  and a cancellation is sought, the same  can be initiated from your dashboard within 6 hours of placement of the order.

Backorders:
 
You can still order the piece, however the piece would get delivered within 1 month. This is because these pieces are made to order in case they are not  readily available with our weavers. We will start crafting your piece  after we receive your order. This is to ensure that you receive the best possible product, but rest assured that we will try our best to have your piece ready as soon as possible. You will be communicated on the shipment.
 

Modes of Payment

For shipping within India we accept all major debit & credit cards excluding Diners. We also provide Net Banking, UPI & Wallet options.

For international payments, we accept all major credit cards in major currencies excluding Diners.

The payments are powered by RAZORPAY.

Contact us: 

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